This privacy policy sets out to highlight what you can expect of us in terms of the personal data or information we collect from you and how we store and use it. This includes:

·      What information we collect, use, and why

·      Lawful bases and data protection rights

·      Where we get personal information from

·      How long we keep information

·      How to complain

If you have any questions about this privacy policy or how we handle your personal information, please contact us via email: kim@casalingua.co.uk.

What information we collect, use, and why

We collect or use the following information when taking bookings for tuition, classes or training:

·      Names and contact details for students/children

·      Names and contact details for parents, guardians, carers

·      Dietary requirements (including vegetarian, vegan, gluten free, religious requirements)

·      Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)

·      Photograph consent.

We collect or use the following personal information for dealing with queries, complaints or claims:

·      Names and contact details

We collect or use the following information for information updates or marketing purposes:

·      Names and contact details

·      Marketing preferences

·      Photographs

·      Records of consent, where appropriate

We collect or use the following information when payment is required for subscriptions to resources and online courses or events hosted by CasaLingua Ltd:

 ·      Names and contact details for subscribers / attendees

·      Names and contact details for parents, guardians, carers (for children’s events)

·      Dietary requirements (including vegetarian, vegan, gluten free and religious requirements)

·      Payment details and financial information including transactions

·      Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)

·      Photograph consent (for events).

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

·      Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

·      Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

·      Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

·      Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

·      Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

·      Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

·      Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

 Our lawful bases for collecting or using personal information are:

·      Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

·      Contract - we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

·      Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

·      Learners who contact us about classes, attend events or subscribe to resources may be interested in finding out about events, promotions or news that is relevant to their learning or areas of interest.

We do not share your data outside of CasaLingua Ltd.  We have robust systems in place to effectively manage and store your data in order to comply with GDPR law and best practice. For more information on our use of legitimate interests as a lawful basis you can contact us.

Where we get personal information from

·      Learners register with us directly; Parents or carers register their children with us directly; Educational establishments (such as nurseries or schools for whom we deliver sessions); Businesses (for whom we are delivering events, training or classes); 3rd parties pass on student information (with their consent) in order to provide them with one of our services.

 It is very important that the information we hold about you is up to date and accurate. Please do let us know if at any time your personal information changes by emailing us at: kim@casalingua.co.uk

How long we keep information

 While learners are registered with us and making use of our services, we keep a live database of their personal information.  Class registers are kept by course tutors and are essential documents in the event of an evacuation of the building when a lesson is taking place.  Where learners are no longer attending courses, data is kept for 3 years to allow us to pass on information regarding relevant future courses or opportunities.  Learners who sign up to receive our newsletters can opt out at any time.  

How to make a complaint

CasaLingua Ltd is registered with the ICO and Kim Davis is named as the data controller.  If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

We reserve the right to update this privacy policy at any time, and we will provide you with a new privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

This privacy policy is kept under regular review and was last updated in January 2026. Please feel free to get in touch if you have any questions or concerns.